Last updated November 11, 2026
Kipa ("Kipa", "we", "us") provides software for food and catering businesses ("Businesses"): a chat assistant for their website, a dashboard for their team, online contracts, and invoicing through the Business's own accounting software.
When you chat with a Business's assistant, submit a form, or sign a contract on Kipa, we handle your information on behalf of that Business so it can respond to you. That Business's own privacy practices also apply.
Team accounts: your name and email address. If you sign in with Google, we receive your Google account's name, email address and whether Google has verified it. We don't receive or store your Google password, and Kipa has no passwords of its own.
Customers of a Business: what you share in chat or forms, such as your name, email, phone number, event details, messages, and job application details.
Contract signatures: the name you type to sign, the time, your IP address and browser details, and the signed document, kept as a record of the agreement.
Technical information: IP address and browser type, used for security and to stop spam. We use cookies only to keep you signed in, not for advertising or tracking.
Accounting connections: if a Business connects QuickBooks, we store encrypted access tokens and create customers and invoices in that Business's QuickBooks company.
Text messaging: if you agree to receive text messages from a Business through Kipa, we collect your mobile number and keep a record of your consent (when and how you gave it, and what you agreed to), along with the messages sent and any replies such as STOP.
To provide the service: answering inquiries, preparing quotes, sending contracts and invoices, notifying the Business's team, and signing people in.
To send the emails you ask for or expect, such as sign-in links, invitations, contracts, and copies of signed documents.
To keep Kipa secure, including detecting abuse and automated spam.
We do not sell personal information, and we do not use it for advertising.
The Business you're dealing with, which sees what you send it through Kipa.
Service providers that run Kipa on our behalf: Render (hosting and database), Resend (email delivery), Anthropic (AI that generates the chat assistant's replies), Google (sign-in), Intuit QuickBooks (invoicing, when a Business connects it), Cloudflare (domain and bot protection), and our text messaging provider (to deliver texts, when a Business uses texting).
Authorities, when the law requires it.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver the messages for us, and they may not use it for any other purpose. None of the sharing described elsewhere in this policy applies to opt-in data and consent.
You can stop text messages at any time by replying STOP. For help, reply HELP or email hello@getkipa.ai. See the Text messages section of our Terms of Service for details.
Kipa uses Google sign-in only to confirm who you are (name and email). Kipa's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
We keep information while a Business uses Kipa and as long as it needs it for its records. Signed contracts and invoices may be kept as business records. You can ask us to delete your information, and we'll do so unless we or the Business must keep it by law.
Connections to Kipa are encrypted. Each Business's data is kept separate from every other Business's, access requires sign-in, and accounting tokens are encrypted when stored.
You can ask to see, correct, or delete your information by emailing hello@getkipa.ai. If you're a customer of a Business, you can also contact that Business directly.
Kipa isn't meant for children under 13, and we don't knowingly collect their information.
We'll update this page when our practices change, and change the date above. Questions: hello@getkipa.ai.