Last updated November 11, 2026
These Terms govern use of Kipa. By signing in to or using Kipa, you agree to them. If you use Kipa for a business, you agree on its behalf.
Kipa provides a website chat assistant, a team dashboard, online contracts with electronic signatures, and invoicing through a Business's connected accounting software. We may improve or change features over time.
Access is by invitation from a Business's owner. Keep your sign-in methods secure, and tell us if you think someone has used your account. Owners decide who on their team has access.
Each Business is responsible for its prices, menu, policies and contract terms entered into Kipa, and for confirming quotes and details with its own customers.
Contracts signed through Kipa are between the Business and its customer. Kipa is not a party to them.
The chat assistant is software and can make mistakes. Businesses should review leads, quotes and contracts before relying on them.
Businesses must use Kipa lawfully, including their communications with customers and their handling of customers' information.
Businesses that send text messages through Kipa are responsible for complying with the Telephone Consumer Protection Act (TCPA), carrier rules and similar laws. That includes getting each recipient's consent before texting them, getting prior express written consent before any marketing or promotional text, honoring opt-outs right away, and not texting before 8 a.m. or after 9 p.m. in the recipient's local time.
Businesses that use Kipa may send text messages to their customers who opt in, for example about an inquiry or quote, a booking, a contract, an invoice or payment, event details and reminders, and customer service. Promotional texts are sent only to people who have separately agreed to receive them.
You'll receive texts only if you opt in, for example by checking a consent box, or by asking a Business to text you. Consent to receive texts is not a condition of any purchase.
Message frequency varies. Message and data rates may apply.
Reply STOP to any message to opt out; you'll get one confirmation and no further texts. Reply START to opt back in. Reply HELP for help, or email hello@getkipa.ai.
Wireless carriers are not liable for delayed or undelivered messages.
We handle your mobile number and consent as described in our Privacy Policy. We never share them, or sell them, for anyone else's marketing.
Each Business owns its data. It gives Kipa permission to store and process that data only to provide the service, as described in our Privacy Policy.
Don't misuse Kipa: no attempts to access other people's data, disrupt the service, send spam, or use it for anything unlawful.
Connected services such as Google and QuickBooks are provided by those companies under their own terms. Kipa isn't responsible for them.
Any fees for Kipa are agreed separately with each Business.
Kipa is provided "as is", without warranties of any kind, to the extent the law allows. Kipa is not liable for indirect or consequential losses. Kipa's total liability for any claim is limited to the fees the Business paid for Kipa in the 12 months before the claim.
A Business can stop using Kipa at any time. We may suspend access that breaks these Terms. A Business can ask us for its data, or to delete it, when it leaves.
We may update these Terms and will change the date above when we do. These Terms are governed by the laws of the State of Hawaii. Questions: hello@getkipa.ai.